Workato, a frontrunner in automation and AI business workflows, has unveiled its latest innovation, Workato Agentic. This low-code/no-code platform is designed to revolutionise business operations with purpose-specific AI agents.

The solution includes Workato Genie, a tool that empowers users to build and manage AI agents capable of retrieving information, taking actions, and orchestrating processes dynamically. The platform also includes pre-built Genie Apps like ITGenie and SalesGenie to cater to specific business needs.

Workato claims Agentic aims to overcome the limitations of current point-to-point agentic systems by offering a comprehensive, scalable platform with seamless integration and real-time context enrichment. The platform is designed to enhance productivity and operational efficiency through its robust, secure, and collaborative AI-driven orchestration capabilities.

According to the Capgemini Research Institute, 82% of organisations plan to integrate AI agents within one to three years. Workato Genie allows customers to interact with a pre or custom-built Genie through conversational interfaces such as Slack and Microsoft Teams or trigger the Genie through events in applications like Salesforce, Workday, and Jira.

Built on a foundation of security and governance, its AI agents are designed to be domain experts, continuously learn, enrich context in real-time, reason, act securely and responsibly, and collaborate with other Genies.

Pranav Shahi, VP, Head of Business Technology at ServiceTitan, said, “AI agents have been on our radar for a while due to their potential to transform the way we work. However, many of these only offered point solutions, addressing specific problems rather than providing a comprehensive platform. With Workato Genie, we now have a platform that builds AI agents capable of not just knowledge deflection, but also action and process orchestration. This allows us to meet the needs of multiple business lines, starting with ITGenie for IT Helpdesk. It is truly transformational.”

Bhaskar Roy, Chief of AI Products & Solutions at Workato, added, “In this era of AI, agentic solutions have only scratched the surface of what’s possible with AI agents. With Workato Agentic, businesses can now rapidly build and manage AI Agents with low-code/no-code to supercharge productivity and drive operational efficiency throughout their organisation. The platform approach to build AI Agents coupled with pre-built agentic applications enables businesses to realise ROI immediately.”

Workato has released the Exclusive Edition of Workato Genie, which will be available to 100 existing customers. General availability will launch at the beginning of 2025.

Workato, trusted by over 2,000 top brands including Broadcom, Zendesk, and Atlassian, continues to lead in AI-driven enterprise orchestration.