ANZ has unveiled a series of organisational changes aimed at enhancing the efficiency, responsiveness, and effectiveness of its operations teams. A new group-wide operations function will be established, consolidating existing operations functions for improved alignment and support. The new Group Executive Operations will report directly to CEO Shayne Elliott and will be a member of the Group Executive Committee. This role will be accountable for ANZ’s Group Capability Centre infrastructure, property, and procurement teams.

In addition, ANZ is setting up a group-wide Data and Analytics function, reporting to Group Executive Technology Gerard Florian. A new Chief Data and Analytics Officer will lead this team, responsible for data strategy and architecture, and shaping the use of artificial intelligence within the Group.

An internal and external search for the new Group Executive Operations is currently underway, with the new structure expected to be operational from March 2025.

Shayne Elliott, CEO of ANZ, said, “While our banking businesses are performing very strongly, providing clearer accountabilities for operations will drive consistency and predictability. Importantly, it will also help capture scale across the Group and improve how we respond to customers and other important stakeholders. Our vision is to create a more unified model for the way in which operations and other parts of the bank work together. This will ultimately unlock the next era of growth for the bank. It will also ensure we are able to acquire and retain the best talent available for these areas.”