Deloitte Australia is launching its MyAssist GenAI platform to its 13,000-strong workforce, following more than a year of development and the creation of numerous GenAI-enabled apps. The platform's deployment comes after a trial involving around 1,300 users, which revealed that a core set of common tasks could account for up to 50% of some users' work time.

The trial also found that 70% of users reported a meaningful improvement in overall work productivity, while 65% noted an enhancement in work quality.

Adam Powick, CEO of Deloitte Australia, views generative AI as a significant business productivity tool. He stated, “Generative AI is the most important business productivity tool we have seen for many years, and at Deloitte we are committed to upskilling and equipping everyone in our organisation to use generative AI to improve the speed and quality of work outcomes. MyAssist is a sophisticated and secure generative AI platform which provides users with access to a number of different models and applications supporting common tasks like information research, analysis and evaluation, data handling and code development and testing. We want to be leaders in the impactful and responsible use of artificial intelligence and we see the rollout of our MyAssist platform as an important step in this journey.”

The MyAssist platform is optimised to support common tasks such as information research, analysis and evaluation, data handling, and code development and testing. Stu Scotis, National GenAI Lead at Deloitte Australia, emphasised the importance of finding solutions for small and simple tasks that are repeated regularly. He said, “Developing this platform showed us that we are more alike than we first thought. We have a diverse business but we also know there are common activities embeded across really diverse functions. We wanted to develop a platform that helped all of our teams, so we focussed on these common activities first. This means we do not need to solve for each activity in isolation and instead we can scale solutions to provide quality outcomes for our clients and our people. Tech does not need to be big and complex, finding solutions for small and simple tasks repeated regularly can have an enormous impact."

Deloitte Australia's AI Institute Lead, Dr Kellie Nuttall, believes that GenAI is restructuring the way we work by reducing administrative burdens and allowing resources to be reinvested into higher value activities. She stated, “GenAI is restructuring the way we work by reducing administrative burdens and allowing resources to be reinvested into higher value activities. Businesses must continue to empower employees to fully adopt GenAI. Our strategy is to be an AI-fuelled organisation. In the past 12 months more than 5,000 of our people have undertaken GenAI training and I’m excited to see what they will be able to achieve using MyAssist.”

Deloitte Australia, which has a network of 40,000 professionals including over 500 in Australia, has longstanding strategic alliances with Amazon Web Services (AWS), Google Cloud Services and NVIDIA. The firm's global AI alliance network now also includes infrastructure partnerships and a range of emerging generative AI vendors. Deloitte continues to expand its global GenAI Incubator network, enabling clients to experiment, innovate and deliver value with GenAI technology.