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Industry Contributor 23 Sep 2019 - 3 min read

As the algorithms rise, emotional intelligence becomes critical talent

By Anne Parsons, Non Executive Director

A Forbes article on Emotional Intelligence is simple and illuminating at best, confounding at worst. EQ is an established asset that leaders universally say adds value to a business - yet we are evidently not all making this a consideration when hiring or team building.

 

Key points:

  • EQ is a quality most valued by business
  • The rise of robots and automation will only increase the need for people with strong EQ
  • In a report from the World Economic Forum, EQ was ranked 6th most important skill requirement for business (after problem solving, critical thinking,  creativity, people management and coordinating with others). Ten years ago this position was assumed by Quality Control.
  • 60 per cent of businesses are saying it is important and of these 25 per cent acknowledge they undervalue EQ in the hiring process
  • Despite primary benefits cited by business leaders of increased motivation and morale, improved leadership and better collaboration though EQ, technical skills and experience remain key considerations

While this industry is given to pendulum swings, I'd argue we should give greater consideration to hiring those who come armed with a good dose of EQ.

Not at the expense of technical skills or experience, but these two tempered with due recognition of Emotional Intelligence enables the opportunity to create stronger businesses through higher performing teams.

EQ at its simplest is the balance between skills and personality and is the greatest enabler of building and driving successful teams and the ability to be agile and responsive. At which point I revert to the list from the WEF and propose that Emotional Intelligence is actually how you succeed with people management and collaboration. In which case, EQ should realistically be elevated to 4th position.

We are operating in the 4th industrial revolution. We are spending time examining how, when, where and why to accommodate AI, machine learning, virtual reality, enhanced robotics et al.  Heck, Cannes will be creating awards for them all in some capacity.  But none of it will amount to anything significant if we don’t have well rounded  people to apply their well honed skills and ensure these skills include, by design, an excellent representation of EQ.

Perhaps the gender concern would be more naturally nullified if EQ was universally sought - that is not to say that males are not high EQ players, I work with a number of outstanding examples.  But it might help get the balance right, faster.

Marketing, media, creativity, innovation, measurement are all active participants in this current revolution. But we should be the sector that thrives first and foremost because of the people enabling and shaping it. Talent is the critical factor and EQ is a critical talent.

What do you think?

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