PwC: Personalisation wins, unless regulation kills it
Entertainment and media companies best able to personalise at scale will make the most money from here to 2023, reckons PwC. However, the consultancy warns incoming data regulation could hamstring those efforts. (PwC)
Key points:
- Global Entertainment and Media Outlook predicts growth for most sectors, bar traditional TV and home video, and newspapers and consumer magazines, out to 2023.
- Virtual reality (driven by gaming) and OTT video only sectors set for double-digit compound annual growth. 5G rollout will boost both
- The ‘great unbundling is happening worldwide’ as broadcasters and content creators enable people to curate own OTT packages
- But people still unhappy with streaming recommendation engines
- Smart speakers will become ‘conduits …of music, news, podcasts and ads … to audiences of one’. So businesses need to start thinking about a voice strategy.
- Growing consumer awareness of value of personal data, and companies springing up with cash or token reward schemes
Consent is king. It's the only thing that matters if personalisation at scale is the future. PwC flags that truth, though doesn't dwell on it in the report. The consultancy suggests the world is converging on some privacy standards that may yet allow the world of media and advertising to continue towards one-to-one nirvana. We'll see how that plays out.
Highlighting the development of platforms that pay people for consent to use their data is interesting - a concept that has kicked around for years but has been given new life in the face of data regulation - and there are some smart business models under development.
There's also renewed interest from lawmakers. California's new governor Gavin Newsom is onboard.
"California's consumers should ... be able to share in the wealth that is created from their data. And so I've asked my team to develop a proposal for a new data dividend for Californians, because we recognise that your data has value and it belongs to you," said Newsom during his annual State of the State speech.
If all businesses are scrambling to acquire first party data, and often paying premium prices, going direct could have some legs.