It’s one thing to say your business is agile, but there’s nothing like a pandemic to reveal chinks in the armour. Our agility ensured we could respond quickly to the practical needs of our team and our clients, thanks to cloud-based technology. What became clear immediately is that we can work effectively from home without missing a beat but, factors like anxiety and social isolation were key ‘human’ challenges that we needed to address when supporting our team.

Our priority was keeping our team employed and being open and honest at every step. While the uncertainty for both our clients and the market generally increased stress levels, for us as business owners and for all team members, we leant on our core values of trust and transparency and gave our team more information and total disclosure. As a result, the character of our team was revealed: I’m proud to say they worked incredibly hard, even on reduced salaries, and all made sacrifices for their team-mates and the business.

There’s no denying the pandemic has had a devastating effect on the industry and businesses across the board, and we’ve felt the impact. However, we have chosen to zig when others zag and moved into a new office that comfortably accommodates our growing team. This, coupled with the latest Media I Survey results - where we were top five in the Net Promoter Score – has reignited our purpose and passion for what we do.