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Industry Contributor 3 Jun 2019 - 2 min read

Citroën top marketer: look beyond metrics, creativity is key

By Paul McIntyre - Executive Editor

Citroën’s top marketer, Arnaud Belloni, says marketers that are reduced to sales and metrics are no longer marketers (Marketing Week).

Key points

 

  • “Creativity is key. This is exactly where a lot of brands are failing. We must remember creative. If our job is only metrics and sales, this is not the same job.”
  • Brand listens and tests extensively, but warns against relying on narrow KPIs. “If you do so, you are very often going short term and it’s dangerous. My job is to have a vision, to create value to make my brand stronger.”
  • Belloni overhauled production to produce all 10 campaigns for 2019 in six months, filming 15 different cars in four weeks, with one team and one director, saving cost. Same approach will apply in 2020.
  • Citroen rolling out small city centre showrooms, ‘La Maison Citroen’, around the world, to reflect changing consumer habits

Facing once in a century disruption, carmakers require greater creativity across all business areas to survive. They must invest vast sums to switch powertrains from combustion to electric while remaining profitable. They also have to change the way they market cars to consumers, who ultimately may neither own nor even drive their cars. With the rise of ridesharing and the billions being invested in autonomous cars, that may be the long-term reality: no longer carmakers, but 'mobility companies'. As Belloni suggests, a long-term vision is therefore paramount; short-termism potentially terminal.

Belloni appears to have the trust of Citroen CEO Linda Jackson. The challenge facing many marketers is convincing boards and shareholders that long-term value, not quarterly targets, is in their best interests. Those that take a more sustainable approach, placing brand over performance (Adidas is one example) suggest it pays dividend.

Yet as creative as they may be, automotive marketers find themselves under increasing pressure to demonstrate they are driving growth. Global sales are on the nose and manufacturers are looking to partner, even merge. In the face of consolidation and the need to raise hundreds of billions to fund electrification, that will inevitably mean cost cutting. How that impacts marketing budgets, functions and structures, will soon play out.

What do you think?

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