UJET, a provider of AI-powered cloud contact centre solutions, will accelerate its development of customer experience enhancing generative AI technologies after securing $76 million in a Series D funding round.

The round was led by Sapphire Ventures, with participation from new investors KeyCorp and Ion Pacific, and existing investors GV, Kleiner Perkins, Citi Ventures, DCM, and Ericsson Ventures.

"Generative AI has moved beyond an experiment or a chatbot replacement exercise to become the catalyst for leapfrog improvements in CX," said Founding CEO of UJET, Anand Janefalkar.

UJET's vision includes AI-powered CX orchestration, incorporating real-time Generative AI with Contact Center as a Service (CCaaS), Workforce Management (WFM), and analytics for efficient, personalised customer experiences at enterprise scale. The funding will also fuel UJET's go-to-market expansion and further development of its team.

"Despite incredible innovation taking place all around us, particularly driven by GenAI in most recent times, the customer experience is still broken across most organisations that often rely on call centres to provide support," said President, Partner and co-Founder at Sapphire Ventures and UJET Board Member, Jai Das.

As part of the company's growth strategy, Vasili Triant has been promoted to Co-CEO, with Janefalkar, the founding CEO, focusing on scaling Product and Engineering for UJET's next phase of growth. "Rapid advancements in AI, coupled with evolving customer expectations, necessitate a truly novel approach to customer experiences," said Triant.

UJET recently expanded its Sales and Channel team leadership, and announced an exclusive partnership model with its Technology Services Distributors (TSDs) - Intellisys, Avant and Telarus. UJET's growth over the past two years has been fuelled by its strategic partnership with Google Cloud, new customer acquisition, and increased platform adoption from existing customers.

"We've worked very closely with UJET over the last two years to deliver AI-powered digital experiences for our customers," said CIO of KeyBank, Dean Kontul.

"UJET's vision for a truly integrated customer experience aligns perfectly with Turo's vision of being loved and celebrated for delightful support experiences," said Chief Operations Officer at Turo, Julie Weingardt.

UJET's mobile-centric approach and APIs enable companies to tap into unstructured data and high-bandwidth assets that increase and accelerate generative AI's potential for real-time customer understanding and support. KeyBank and Turo are among the companies that have integrated UJET's AI-powered digital experiences into their customer service operations.