Aussie, Australia's largest retail broking group, has unveiled a new app that aims to streamline the process of booking broker appointments, likening it to the ease of booking an Uber.

The app automatically matches customers to their local broker, providing immediate and real time connection and access to the broker's diary. Spearheaded by Travis Tyler, Aussie's Chief Product Officer, it also allows users to upload necessary documentation before meeting with their broker.

Tyler, who boasts over 20 years of banking experience and is a pioneer in the Fintech disruptor space, described the app as "a huge leap forward in brokers and consumers having information. Access to intelligence and expertise is everything and the Aussie app puts a local broker in your pocket and all of the intelligence that comes with Aussie and Lendi. This is legitimately a game changer."

"Aussie has evolved our popular app to create an end-to-end digital home ownership experience. The new Aussie app has levelled up the mortgage broking industry, with booking an Aussie broker now as simple as booking an Uber; as the app automatically allocates customers to their local broker, providing immediate connection and access to the broker's diary," Tyler said.

In addition to facilitating broker appointments, the app provides homeowners with tools such as repayment calculators, credit score estimates, and data on over 10 million properties. It also allows brokers to build their business through trusted referrals, with customers able to refer their broker to a friend within the app itself.

Barb O'Shea, an Aussie Mortgage Broker, highlighted the app's features that allow for more interactions with clients and the upcoming referral capability.

"Bringing in more interactions with clients as well as the soon to be launched referral capability are features once wished upon, that will add so much more value to our broker offering, given over 60% of our customers come from referrals."

The development process of the app involved regular feedback from brokers through various channels, including a product board, an advisory board with 60 brokers, and quarterly planning sessions with 250 stakeholders.

Tyler further commented, "As a leader in both the Fintech space and a customer centric mortgage broking business, no one knows more about the platforms necessary to support homeowners than Aussie."

"One reason we built the app was to help brokers connect with local customers in a meaningful way, showing the value of their property, their loan equity, and their options. Australians don't need another app on their phone, but our work with brokers and customers revealed a need for a better understanding of property values and options."

Aussie, which merged with Lendi Group in 2021, is Australia's largest retail broking group. It boasts a network of over 1300 brokers, a head office team of more than 600, a loan book of $100 billion, and a retail footprint of more than 225 stores across the country. The company has also implemented artificial intelligence (AI) technology to revolutionise administrative tasks undertaken by brokers and team members.

"The evolution of Aussie's technology is centred around creating a home loan platform that not only best serves our Aussie customers, but will also continue to evolve the way brokers do business both now and into the future," concluded Tyler.