Digital experience optimisation platform Vyopta has launched AI-assisted support system Aviator to empower new and experienced users by answering queries and providing solutions.

The tool is integrated within the Vyopta platform and offers real-time, context-aware support, leveraging Vyopta’s customer knowledge base and community.

Aviator supports several primary use cases including guiding new customers, assisting during the addition of new infrastructure & devices, enhancing product utilisation, and facilitating quick adaptation as organisations migrate between UCaaS platforms. Prior to its launch, Vyopta honed Aviator internally to enhance and scale customer service capabilities.

The AI service automates content updates and enriches the generative AI Large Learning Model (LLM) with Vyopta’s knowledge base, troubleshooting guides, and product documentation. Aviator can also act as a smart glossary, providing quick definitions and clarifications on data terminology.

“Early feedback from Vyopta customers who initially used Aviator has been overwhelmingly positive,” Vyopta CEO, Alfredo Ramirez, said. “AI initiatives like Aviator not only enhance customer experience and autonomy but also allow Vyopta Customer Services to deliver greater value when leveraging Vyopta for new projects.”