Twilio has announced Thomas Wyatt has been appointed as President of Segment and Inbal Shani as Chief Product Officer of the Twilio Communications business unit.

Both Wyatt and Shani will report directly to Twilio CEO Khozema Shipchandler. These appointments come as part of Twilio's strategic focus on integrating communications, data, and AI to deliver value to their customers.

Wyatt brings a strong background in AI and data analytics, with a track record of building and scaling businesses. His previous roles include Chief Product and Strategy Officer at People.ai, Chief Marketing and Strategy Officer at AppDynamics, and various leadership positions at Cisco, including VP and General Manager of the Cloud Analytics Group.

Shani joins Twilio from GitHub, where she served as Chief Product Officer, focusing on the platform's product-led growth strategy and AI revolution. She has also held product leadership roles at AWS, Microsoft, and TomTom, and is known for her focus on optimising the developer experience and her involvement in the evolution of LLMs and AI models.