CommBank has launched an artificial intelligence (AI) microlearning series for its employees, aptly titled 'AI for All', aimed at helping staff upskill through training and learning video content.

The series includes bite-sized videos on topics such as generative AI, deep learning, and responsible AI, and is designed to align with the varying technical complexity of different roles within the bank. The series was launched in May 2024 to approximately 43,000 CommBank employees and has since generated more than 22,000 collective views across its nine learning module videos.

"CommBank is at the forefront of AI innovation and it’s critical that we empower our people with the skills they need to come on that journey with us," said Jane Adams, CommBank’s Executive General Manager Human Resources Technology. "We know AI is an increasingly important tool for delivering the best products and experiences for our customers, and in line with this we’re committed to fostering a skilled, future-ready workforce, and ultimately building a brighter future for all, including our people."

The development of this series is part of CommBank's ambition to deliver world-class data and AI capabilities for the benefit of its customers. CommBank noted it has been utilising AI for several years, notably to protect customers from fraud and scams, and to detect technology-facilitated abuse.

"When designing the content for our AI training suite, it was essential that responsible AI was a core topic. Regardless of the particular job someone has at the bank, we all play a key role in using AI responsibly and managing AI risk," added Adams.

Dr Andrew McMullan, CommBank’s Chief Data and Analytics Officer, emphasised the importance of AI in delivering exceptional customer experiences.

"At CommBank, customer obsession is part of our DNA, and we want to deliver exceptional experiences for every single customer, every single time. To do this we need to use AI better than anyone has before, and we can’t do that without our people. We're building a customer-obsessed culture and empowering our people with the skills for the future is a key part of that."