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Deep Dive

Deep Dive 11 Nov 2024 - 8 min read
AMI CPD: 1
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Some B2B firms are realising Byron Sharp was right on distinctive assets versus differentiation all along. A slew of recent research underlines that buying committees are increasingly buying on brand, not product features – and they've usually made up their minds before the first marketing qualified lead (MQL) lands with sales, rendering MQLs increasingly redundant. IT firm Logicalis ran the numbers on its own campaigns and found only 21 per cent of its potential customers were even aware of it – and that a single percentage point awareness gain would drive massive revenue growth. Moreover, six in ten of its potential customers couldn't recall a single ad from any of its competitors in the last 12 months – presenting a major opportunity to start optimising to awareness and driving conversion via bolder comms. "Funnily enough, I didn't find much resistance," says head of marketing, Lara Barnett. ABB global digital marketing and content chief Sophie Neate says the engineering giant has dropped MQLs as a KPI altogether and is now getting more joy out of other metrics while creating and personalising content across a much broader range of buying committee stakeholders. Stuart Jaffray, MD of B2B specialist agency Green Hat, urges brands to go all out on distinctive brand assets, brand awareness, mental availability and recall. Plus, forget the answers you wrote in your last ten RFPs and instead look at the questions – and develop content around them. Then the buyers will come to you.

Deep Dive 22 Oct 2024 - 8 min read
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Deep Dive 15 Oct 2024 - 12 min read
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Deep Dive Library

Deep Dive 21 Nov 2023 - 12 min read
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Deep Dive 14 Nov 2023 - 8 min read
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Many predicted The Monkeys would be “roadkill” when Accenture in 2017 paid $63m for Australia’s hottest ad agency, its creative culture steamrollered by the immaculately polished heads of the consulting world. Instead, says creative chief Scott Nowell, who last week departed the agency he co-founded, The Monkeys began a cultural infiltration mission. Six years on, the broader Accenture Song creative-customer model has turned heads in the broader Accenture business – because it’s largely outperforming. But there were some awkward early moments. “A request that we lock our beer fridges until 5 p.m. went down very badly,” says Nowell. He admits moving to a hierarchical consulting giant can take some getting used to: “You’ve just got to ask a lot of people if you can do something or not.” But after some mutual “bum sniffing” the “more closed” corporate and “more open” advertising packs began to run together – and start building products and solutions that go well beyond advertising. Whether Nowell climbs back into the saddle, time will tell. For now he’s smelling the roses after 17 years building a business that won everything going, rejected an offer to reverse takeover Saatchi & Saatchi locally, came close to forming a “pan-Pacific micro network” with Goodby, Silverstein & Partners and tried – and failed – to revive ice cream brand, Homer Hudson, which it co-owned. His advice to anyone starting their own agency today? “Start smarter … get an accountant … try and balance your life.” 

Deep Dive 7 Nov 2023 - 9 min read
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GroupM global boss Christian Juhl says rival holdcos may now regret spending “billions of dollars on cookie-based solutions or personally identifiable information” as privacy moves dead centre in regulatory affairs. Some, he says, “are going to be sitting on a razor’s edge about whether they are going to be compliant ... it will definitely have ramifications for the industry.” In the meantime, he says a key challenge facing marketers across every facet of their business, and fundamentally “how they justify these massive budgets to their CEOs” comes down to measurement. But building post-privacy metrics and proxies, per Juhl, is probably the most “dynamic” – read challenging – part of his business. GroupM is building its own econometric or “full funnel” models for brands because, says ANZ CEO Aimee Buchanan, market mix models focused on shorter-term campaign metrics no longer cut it. Meanwhile, both Juhl and Buchanan have been pushing hard on carbon-based trading. Culling low performing, high emitting inventory is the easiest first step, says Buchanan, followed by stripping out digital weight from creative assets. But both bosses are less aggressive than previous statements around moving ad dollars based on emissions. Likewise, no hard mandates on getting staff back in the office beyond “probably more than we are right now,” per Juhl with hybrid flex built-in. For now, three days is a rule of thumb. Plus, Juhl is unsure how long brands will “pay more for less” on linear TV – and the world’s biggest media buyer thinks the world’s biggest streaming service, Netflix, has an opportunity to start integrating brands. Netflix’s Microsoft-powered ads launch may have underwhelmed, but Juhl sees “wide open” space ahead.

Deep Dive 31 Oct 2023 - 12 min read
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Deep Dive 24 Oct 2023 - 9 min read
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Deep Dive 16 Oct 2023 - 9 min read
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Deep Dive 10 Oct 2023 - 10 min read
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Deep Dive 3 Oct 2023 - 7 min read
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Deep Dive 27 Sep 2023 - 8 min read
AMI CPD: 0.5
 
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